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Here're some answers for the most Frequently Asked Questions:
General questions:
General Information
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How can I receive discounts and promotions?
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How can I find an ink cartridge if I only have the printer model number?
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I don't see an "Add to Cart" button with the item, why?
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Is the information I submit absolutely secure?
Shipping Information
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What are the different shipping options? And how much?
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Do you deliver goods to my country?
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When will I receive my package if I place an order today?
- When will I know if my order has shipped?
- What is the additional charge for special request like Signature requirement, Reroute and Saturday delivery?
- I didn't receive my package, what do I do now?
Payment Information
- What type of payment does Itrimming.com accept?
- Can I mail in payments?
- What is a Card Verification Number and where do I find it?
- What can I do if my credit card is declined?
- Do you charge sales tax?
Order Status
- How do I check my order status?
- When should I expect my order to arrive?
- I want to cancel my order, what should I do?
- I want to change my order information or make some changes to the items I ordered. What should I do?
Return Policy
- How do I make a return for exchange or refund?
- I found one item missing from my order. What should I do?
- My order was cancelled while my credit card had an authorization hold. When will I get a refund?
- What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
Checkout
- How many coupon codes can I use at the checkout?
- Can I purchase with Google Checkout?
Promotion
- Where can I find out about special promotions?
- Where do I input special promotion codes?
- How often does Itrimming.com have promotion codes?
Product-related questions:
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How to install antenna?
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Where to obtain information about Data Cables?
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How to power on the Nokia 82/88xx/3390 Data Cables?
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How to install the belt clip for Nokia 51/61xx series phones?
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How do I turn on the desktop twin charger (w/ no A/C cord
included)?
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How to operate the Desktop Twin Charger for Nextel i90/i95
and Motorola T720?
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How to install the Reception Antenna Booster?
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How to make my Nokia vibrating battery vibrate?
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How to install the Safe Guard anti-radiation sticker?
- Where
to download software for Nextel phone?
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Where to download software for Siemens C56 / CT56 / S56 Data Cable?
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How to attach the Hotsync & Charging Cable to Palm Zire71?
- What is the recommended phone management software for my phone?
Thank you very much for your business with Itrimming.com. We hope you'll
enjoy our products and come back again.
Answers to General Questions
Q 1: How can I receive discounts and promotions?
Please subscribe to our FREE Weekly Newsletter, so we may email you with great deals each week! Or you can visit our website regularly for exciting deals on new products!
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Q 2: How can I find an ink cartridge if I only have the printer model number?
Please go to our page for Ink & Toner, you'll be able to select different brands and find the compatible ink and toner.
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Q 3: I don't see an "Add to Cart" button with the item, why?
If you do not see the "add to cart" button with the item, the item is temporarily unavailable. Please check back later.
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Q 4: Is the information I submit absolutely secure?
Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected using the most secure encryption technology - Secure Socket Layer (SSL) .
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Q 5: What are the different shipping options? And how much?
We offer Flat Rate Shipping Service. For more info on our shipping rate, please visit Shipping Policy.
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Q 6: Do you deliver goods to my country?
We deliver orders to domestic US only.
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Q 7: When will I receive my package if I place an order today?
Arrival Date depends on the carrier you choose at the time of your order, please visit Shipping Policy for more details.
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Q 8: When will I know if my order has shipped?
A shipment confirmation email is sent to you once your order is shipped from our warehouse.
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Q 9: What is the additional charge for special request like Signature requirement, Reroute and Saturday delivery?
We are unable to fulfill those requests at this time. We count our Business Day as Monday to Friday. Saturdays and Sundays are not counted as business/working days, no holidays
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Q 10: I didn't receive my package, what do I do now?
Please contact Customer Service team if your order does not arrive in the timeframe provided.
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Q 11: What type of payment does itrimming.com accept?
We accept PayPal, Credit Cards (Visa, MasterCard, American Express, JCB, Diner's Club, and Discover), and Google Checkout.
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Q 12: Can I mail in payments?
No, we do not accept mailed in payment.
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Q 13: What is a Card Verification Number and where do I find it?
The Card Verification Number is the 3 digits located on the back of your credit card.
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Q 14: What can I do if my credit card is declined?
Please check to make sure the billing address you put in the checkout matches with the credit card used.
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Q 15: Do you charge sales tax?
Yes, for all orders with shipping address in California, sales tax is applied to the order.
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Q 16: How do I check my order status?
You can track your order anytime, just click on "Track Order" on the upper right corner of the website. Please note that tracking is unavailable for international packages.
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Q 17: When should I expect my order to arrive?
For US orders with standard shipping, it usually takes 5 to 10 business days.
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Q 18: I want to cancel my order, what should I do?
Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have not been shipped.
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Q 19: I want to change my order information or make some changes to the items I ordered. What should I do?
Please contact our Customer Service team for further assistance.
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Q 20: How do I make a return for exchange or refund?
Please visit "Return Policy" page on our website for details.
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Q 21: I found one item missing from my order. What should I do?
Please contact our Customer Service team for further assistance.
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Q 22: My order was cancelled while my credit card had an authorization hold. When will I get a refund?
The period for authorization hold varies with different credit card company. It usually is removed on the credit card within 3 business days. Please check with your credit card company directly for details.
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Q 23: What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
Please contact our Customer Service team for further assistance.
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Q 24: How many coupon codes can I use at the checkout?
Only 1 coupon code can be used per order.
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Q 25: Can I purchase with Google Checkout?
Yes, you can select Google Checkout at the time of checkout.
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Q 26: Where can I find out about special promotions?
Please subscribe to our FREE Weekly Newsletter, so we may email you with great deals each week! Or you can visit our website regularly for exciting deals on new products!
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Q 27: Where do I input special promotion codes?
You will be asked to put in a promotion code at the time of checkout, please note only one coupon code can be used per checkout.
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Q 28: How often does Itrimming.com have promotion codes?
We offer great deals with different products each week!
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Answers to Product-related Questions
Q 1: How to install antenna?
To install antenna for Nextel,
simply unscrew the original antenna, pull out the whole antenna with its pole.
Then screw the new antenna into the empty slot. If you find your new antenna
detached from its base/leg, please screw the shorter end of the base/leg into
the antenna. The longer end should be screwed into the phone.
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Q 2: Where to obtain information about Data Cables?
Data cables are used to download different logos,
sounds/songs, transfer messages (if applicable to your phone). Here're a few
links to ringtones and graphics from some of the largest service providers:
AT&T
Wireless Ring Tones & Graphics
In addition, here’re 3 great web sites
that have all gadgets about the data cable:
WEBSITE
# 1
WEBSITE
# 2
WEBSITE
# 3
You can also use Nokia
Data Suite to send and receive faxes, files and e-mail. And you can access
the Internet and your office information system when you are out of the
office...
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Q 3: How to power on the 82/88xx/3390
date cable?
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Turn off your phone.
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Remove the battery.
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Put the battery into the battery slot on the back of the
date cable.
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Place the phone in the front bulging platform.
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Plug the cord into the computer's port.
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Now turn on the phone.
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A power adapter / cord is NOT necessary. Only used when no
battery put in the back slot.
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Q 4: How to install the belt clip for Nokia 51/61xx
series phones?
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Turn off your phone.
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Remove the battery.
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Slip the little swivel round part into the slot where the
top part of the battery clicks into the back of the phone.
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Put the battery back. Now the swivel part should be secured
between the battery and the phone.
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You're now ready to use the belt clip with the swivel
securely attached.
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Q 5: How do I turn on the desktop twin charger (w/ no A/C
cord included)?
Please use the original power (A/C) cord or the home charger
that comes with your phone when you first purchased it. The power adapter or
home charger is NOT included with the desktop twin charger unless otherwise
specified in the auction.
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Q 6: How to operate the Desktop Twin
Charger for Nextel i90/i95 and Motorola T720?
Our desktop twin
charger for Nextel i90/i95 is designed to work with Motorola v60 and T720 as
well. For use with i90/i95/T720, you need to remove the front cover by pressing the
release button in front of the spare battery charging bay (see the picture
above). This desktop is for re-charge purpose only and is not designed to
discharge batteries.
Please use the original or aftermarket power (A/C) cord or the home
charger
that comes with your phone when you first purchased it. The power adapter or
home charger is NOT included with the desktop twin charger unless otherwise
specified in the auction.
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Q 7: How to install the Reception Antenna Booster?
First, turn off your phone and remove the battery. Then clean the battery compartment and
make sure it's dirt-free. Remove the booster sticker from the packaging. Peel it off and stick it onto the
battery slot(compartment), NOT ON THE BATTERY. Make sure that the "UPSIDE" end of the
booster is towards the topside of the phone. For most cell phones, the installed booster will cover
the manufacturer's labeling.
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Q 8: How to turn on vibrating mode for the Nokia 51/61xx vibrating battery?
If you have a Nokia 51xx / 61xx, your phone will vibrate for
once when you insert the vibrating battery and turn on the phone. To double
check, go to Menu, Phone Setting, you should see an added option to set the
phone to Vibrate Alert mode.
If you have a Nokia 33xx / 82xx, the vibrating function is
built-in your phone, not from the battery. Go to Menu, Phone Setting, you should
have an option to set your phone to vibrate mode.
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Q 9: How to install the Safe Guard anti-radiation sticker?
1. Clean the receiver part of your phone.
2. Peel off the oval-shaped sticker and stick
it over the entire receiver.
3. The small round sticker is for decoration
only and of no use to deter radiation.
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Q 10: Where to download software for Nextel phone?
Please visit the following link for installation instructions:
http://idenphones.motorola.com/iden/support/software/pcsftw_applications.jsp
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Q 11:
Where
to download software for Siemens C56 / CT56 / S56 Data Cable?
Please visit the following link for
installation instructions:
http://www.my-siemens.com/com.aperto/MySiemens/Files/Addon/da/us/mw/hd/hd/siegprs.exe
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Q 12:
How to attach the Hotsync & Charging Cable
to Palm Zire71?
Snap the PDA-connecting end into your Palm at a 45-degree angle from above. Then
push the connector downward to a level position and make sure it's securely locked. It is normal that after attached, the connector has little room to move. This should not affect the charging and hotsync functions at all.
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Wholesale Welcome !!
Q 13: What is the recommended phone management software for my phone?
Please see our recommendations:
PDF Download  [16K]
ZIP Download (MS Excel)  [8K]
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