- Where can I find out about special promotions?
- Where do I input special promotion codes?
- How often does iTrimming.com® have promotion codes?
Thank you very much for your business with iTrimming.com®. We hope you'll
enjoy our products and come back again.
Answers to the Frequently Asked Questions
Q 1: How can I receive discounts and promotions?
Please subscribe to our FREE Weekly Newsletter, so we may email you with great deals each week! Or
you can visit our website regularly for exciting deals on new products!
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Q 2: How can I find an ink cartridge if I only have the printer model number?
Please go to our page for Ink & Toner, you'll be able to select different brands and find the compatible ink
and toner.
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Q 3: I don't see an "Add to Cart" button with the item, why?
If you do not see the "add to cart" button with the item, the item is temporarily unavailable. Please check back later.
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Q 4: Is the information I submit absolutely secure?
Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected using the most secure
encryption technology - Secure Socket Layer (SSL) .
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Q 5: What are the different shipping options? And how much?
We offer actual shipping. For more info on our shipping rate, please visit Shipping Policy.
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Q 6: Do you deliver goods to my country?
We deliver orders to domestic US only.
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Q 7: When will I receive my package if I place an order today?
Arrival Date depends on the carrier you choose at the time of your order, please visit Shipping Policy for more
details.
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Q 8: When will I know if my order has shipped?
A shipment confirmation email is sent to you once your order is shipped from our warehouse.
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Q 9: What is the additional charge for special request like Signature requirement, Reroute and Saturday delivery?
We are unable to fulfill those requests at this time. We count our Business Day as Monday to Friday. Saturdays and Sundays are not counted as
business/working days, no holidays
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Q 10: I didn't receive my package, what do I do now?
Please contact Customer Service team
if your order does not arrive in the timeframe provided.
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Q 11: What type of payment does iTrimming.com® accept?
We accept PayPal, Credit Cards (Visa, MasterCard, American Express, JCB, Diner's Club, and Discover).
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Q 12: Can I mail in payments?
No, we do not accept mailed in payment.
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Q 13: What is a Card Verification Number and where do I find it?
The Card Verification Number is the 3 digits located on the back of your credit card.
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Q 14: What can I do if my credit card is declined?
Please check to make sure the billing address you put in the checkout matches with the credit card used.
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Q 15: Do you charge sales tax?
Yes, for all orders with shipping address in California, sales tax is applied to the order.
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Q 16: How do I check my order status?
You can track your order anytime, just click on "Track Order" on the upper right corner of the website.
Please note that tracking is unavailable for international packages.
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Q 17: When should I expect my order to arrive?
For US orders with standard shipping, it usually takes 5 to 10 business days.
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Q 18: I want to cancel my order, what should I do?
Please contact our Customer Service team for cancellation request. Please understand that we can only
cancel orders that have not been shipped.
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Q 19: I want to change my order information or make some changes to the items I ordered. What should I do?
Please contact our Customer Service team for further assistance.
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Q 20: How do I make a return for exchange or refund?
We offer a 30-day return period (original purchase price only, shipping and handling is not refundable). Please visit "Return Policy" page on our website for details.
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Q 21: I found one item missing from my order. What should I do?
Please contact our Customer Service team for further assistance.
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Q 22: My order was cancelled while my credit card had an authorization hold. When will I get a refund?
The period for authorization hold varies with different credit card company. It usually is removed on the credit card within 3 business days. Please
check with your credit card company directly for details.
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Q 23: What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
Please contact our Customer Service team for further assistance.
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Q 24: How many coupon codes can I use at the checkout?
Only 1 coupon code can be used per order and coupons are not stackable.
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Q 26: Where can I find out about special promotions?
Please subscribe to our FREE Weekly Newsletter, so we may email you with great deals each week! Or
you can visit our website regularly for exciting deals on new products!
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Q 27: Where do I input special promotion codes?
You will be asked to put in a promotion code at the time of checkout, please note only one coupon code can be used per checkout.
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Q 28: How often does iTrimming.com® have promotion codes?
We offer great deals with different products each week!
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